SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestehouss.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestehouss.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Light is gorgeous. I use it as a nightlight. I didn’t know the silver wrapping was supposed to stay on that’s why the bottom is black because I ripped it off thinking it was the packaging. Overall the light is really pretty and good quality.
Quite pretty once setup properly. Decent lighting
The lights are bright and they looked exactly like pictures
Beautiful!. I will surely buy another one again.
Nice looking
Beautiful! Would buy and recommend again
Very beautiful, though it took a while to get it, 2 months , but it was worth the wait. Recommend!
As described and it arrived under 2 weeks to California
Very cute and arrived quickly! After a bit of effort to arrange the branches this lamp is absolutely adorable. I found that there were a couple of dead LEDs, but it's not noticeable. I'm quite happy with it.
exactly as the pic. Even if there’s no batteries it’ll still work with the USB plug. It’s beautiful
warm white and its perfect had to throw away the fist one that was cool white hate cool white these are beautiful and will be enjoyed all year long
it was really bright an now it is really to dim. I bought it for more light in my room
Just amazing
Very nice and works well. Twigs can be moved in the direction you want. As the only paste, the trunk comes wrapped in a kind of silver ribbon that could be improved.
Love it! Looks good far away come close it’s lower quality but happy none the less for price! Came quick
Très bien
Excellent product and store. Fast shipping and well protected. AAA***. Do business again.
Very nice!
Item received and just as described, it is exactly as shown in the photos. I’m very happy with this purchase!
Looks good, just did not come in the box and with an instruction.
My cute if it's delicate
Honestly, they are very beautiful and of good quality, I did not expect them to be of this quality❤️
Very happy with my purchase and the amazing speed of how it got here. It was a week and a half earlier than estimated! Bravo, keep up the good work and offer great products.
got what I was expecting
Ordered one of each, all are very beautiful and look just like the photos. My favorite is the pink. The trunk is wrapped with a highly reflective silver material that takes on the color of the lights. Gives a nice tranquil ambience to the room. Shipped very quickly and received in only 5 days!